Background Image

Privacy statement

Overview
DlhSoft requests and collects personal information that may be used to identify you only when required in order to provide you with the services you have requested. DlhSoft never uses the collected information for other purposes than those specified in the request form where you have submitted it, and those supplementary specified in this policy.

Collection of Your Personal Information
When you use DlhSoft Web site, we may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with DlhSoft sites and services, but we store it without any link to your identification information (your IP address is not recorded). We may supplement this information with demographic data such as the configured language, region, and agent type from your browser as well. Upon downloading software, purchasing DlhSoft product licenses, and contacting or requesting support from us using the DlhSoft Web site, we may ask you to provide personal information, such as your e-mail address, name, home or work address or telephone number, and we will automatically compute a hash value of your origin IP address as well (the IP address is not stored in clear form). If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your VAT registration number and billing address that is used to create a DlhSoft billing account. When you receive newsletters or promotional e-mail messages from DlhSoft, we may use customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information. In order to offer you a more consistent and personalized experience in your interactions with DlhSoft, information collected through one DlhSoft service may be combined with information obtained through other DlhSoft services.

Use of Your Personal Information
DlhSoft collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; and performing research and analysis aimed at improving our products, services and technologies. We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from DlhSoft and its affiliates, but only if you have specifically registered to such newsletters on our Web site.

Sharing of Your Personal Information
We will not disclose your personal information outside of DlhSoft and its controlled subsidiaries and affiliates. We occasionally hire other companies to provide limited services on our behalf, such as hosting Web sites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on DlhSoft; (b) protect and defend the rights or property of DlhSoft (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of DlhSoft services or members of the public.

Security of Your Personal Information
DlhSoft is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

Forwarding/Updating/Removing Your Personal Information
You may contact us if you would like us to forward (to you or to a specified third party), update, or remove your information stored on DlhSoft side. (Note tough, that after complete information removal you may not purchase renewals for DlhSoft products that you have previously obtained licenses for, since we will not be able to match your contact details to an existing customer entry anymore.)

Use of Cookies
Pages of the DlhSoft Web site may use "cookies", yet without collecting personal information, to distinguish unique users and as support for the analytics services that DlhSoft team requires in order to maintain the Web site and related services relevant to their audiences. Request form pages of the DlhSoft Web site may further use cookies to help personalize your online experience only if you specifically agree with caching the information upon submitting the request. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. DlhSoft Web site uses cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content on your later visits to these sites.